Privacy Policy

Snap and Print by Bella (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By placing an order, creating an account, or using our website at https://snapandprint.com.au, you consent to the practices described in this policy.

We may collect the following types of personal information:

• Identity information — your name and email address
• Contact information — your delivery address and phone number
• Order information — products ordered, order history, and preferences
• Payment information — processed securely via Stripe; we never store your card details
• Photos you submit — digital photos you upload during checkout for printing; these are used solely to fulfil your order
• Technical information — IP address, browser type, and pages visited (via cookies and server logs)
• Communications — emails or messages you send to us

We only collect information that is necessary to operate our business and provide you with the best possible service.

We collect personal information when you:

• Place an order through our website
• Create a customer account
• Submit a custom order enquiry
• Upload a photo at checkout
• Contact us by email or via our enquiry form
• Subscribe to any marketing communications (if applicable)
• Browse our website (automatically via cookies)

We use your personal information to:

• Process and fulfil your orders
• Print and frame your photos as ordered
• Communicate order confirmations, shipping updates, and tracking information
• Respond to your enquiries and customer service requests
• Manage your customer account
• Improve our website, products, and services
• Comply with legal obligations
• Send you promotional communications only if you have opted in

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Stripe — payment processing (governed by Stripe's privacy policy)
• Supabase — secure database and file storage
• Australia Post / courier services — delivery of your order
• Vercel — website hosting

All third parties are required to protect your information and may only use it for the specific purposes we engage them for.

We may also disclose your information if required to do so by law, or in connection with legal proceedings.

Photos you upload at checkout are used solely to print and frame your order. We do not use your photos for advertising, social media, or any purpose other than fulfilling your order. Photos are stored securely and are not shared with any third party beyond what is necessary to process your order.

If you would like your photos deleted after your order is complete, please contact us at the email address below.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption, and all payment data is processed via Stripe's PCI-compliant infrastructure — we never see or store your full card details.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you become aware of any security breach, please contact us immediately.

Our website uses cookies and similar technologies to improve your browsing experience, remember your cart, and analyse site traffic. You can disable cookies in your browser settings; however, this may affect the functionality of some parts of our website (including the shopping cart).

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies. To make a request, contact us using the details below. We will respond within 30 days.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for tax and accounting purposes.

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

For any privacy-related enquiries, access requests, or complaints, please contact us: